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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
Operations may be conducted: | in a range of work environments and weather conditionsby day or night |
Customers may be: | internal or external |
Mail items may include: | company proceduresbulk quantitiessingle itemslettersfacsimilesemails |
Receival and despatch processes for internal and external mail/documents/messages follow: | workplace processes and procedures |
Requirements for work may include: | workplace proceduressite restrictions and proceduresuse of safety and personal protective equipmentcommunications equipmenthours of operationssecurity proceduresrelevant regulations |
Consultative processes may involve: | potential customers and existing clientsother employees and supervisorsmanagementunion representativesindustrial relations, Occupational Health and Safety specialistsother professional or technical staff |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company proceduresenterprise proceduresorganisational proceduresestablished procedures |
Communication in the work area may include: | fixed phonemobile phonefaxemailinternetradiooral, aural or signed communications |
Depending on workplace context, personal protective equipment may include: | glovessafety headwear and footwearsunglasses and UV protectiontwo-way radioshigh visibility clothing |
Information documents may include: | workplace procedures and policies for the completion of routine administrative tasks associated with courier and delivery operationsoperations manualsjob specificationsinduction documentationcompetency standards and training materialsmanufacturers clients specifications, instructions and labelling advice including material safety data sheetsDangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail courier itemssupplier and/or client instructionsinternational transport regulations, codes and proceduresAustralian and international standards, criteria and certification requirementsaward, enterprise bargaining agreement, other industrial arrangementsquality assurance proceduresemergency procedures |
Applicable regulations and legislation may include: | state/territory roads and traffic authority road rule and licence requirementsAustralian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail courier operationsrelevant Australian and international standards, criteria and certification requirementsrelevant state/territory environmental protection legislationrelevant state/territory OH&S legislation |